Accessing Alison's E-Books and Audio Programs
Downloading our App
Accessing Alison's E-Books and Audio Programs
Using the App
Frequently Asked Questions
After purchasing a product, you will need to tell the app to refresh your lists of purchases. With app version 1.6 and later, you can click the "Logout" menu and select "Refresh Purchases". With prior versions, you can Logout and then Login again.
Make sure you're logged in; the main screen should say "Logout" in the top right (indicating that you're logged in) rather than "Login" (which indicates that you're not logged in).
If you purchased the audiobook recently, you will need to "Refresh Purchases" (see question above) in order for the app to know about the new purchase on your account.
Make sure that you purchased the Audiobook and not the E-Book. Check your Order History to make sure you bought the product you intended to.
Be sure to Opt-in for Automatic Updates, as we improve the App. Otherwise you will need to manually update from the App Store to get newer versions with fixes and improvements.
For E-Books there's a Table of Contents that will let you go directly to a chapter; you can access it by clicking on the 3-line icon in the upper right (they call it a "hamburger menu" icon).
This was a known problem with earlier versions of audio products. It is now fixed and should be working correctly for all audio products.
Note that the fix requires the app to re-download the audio file. You may need to log out of the app and log back into the app in order for the app to see and download the new audio file.
Make sure you have the latest version of the app; we had to make some changes to the audio files, and the older versions of the app can't play the newer files.
If it's trying to play, but the counter never moves past 00:00, the other possibility is that the audio file didn't get downloaded properly. Best way to handle that is to remove the app (which will remove the cached audio file) and then re-install it.
The app uses the same username and password as the website, so whatever username and password you use on the website should work also on the app.
Some things to note and/or check:
You can reset your password by going to the website:
Contact
If your technical issue continues:
Submit a ticket:
OR
Email us directly to provide a picture or video of the problem. Email To: techsupport@AlisonArmstrong.com
Please provide in your email: